Custom Closet Florida

Privacy Policy

Last updated: July 2026

At Custom Closet Florida, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit either of our websites. By using our websites, you agree to the terms of this policy.

Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information

Name, email address, phone number, and mailing address that you voluntarily provide when you request a free consultation, submit a contact form, request a 3D design quote, or contact us by phone, email or WhatsApp.

Order Information — shop.customclosetflorida.com

When you submit an order request through our shop, we collect the information needed to confirm and fulfill it:

• Your name, email address and phone number
• Billing and delivery address
• The products and quantities you selected
• Any notes or special instructions you add to your order
• Correspondence related to your order, including payment receipts you send us

If you create an account on our shop, we also store your login credentials in encrypted form and your saved addresses, so you do not have to re-enter them.

Payment Information

We do not collect or store credit card, debit card or bank account numbers on our websites. No payment is processed through shop.customclosetflorida.com. Once an advisor confirms your order, payment is arranged directly with you by bank transfer, and any receipt you choose to send us is handled by our team as ordinary correspondence.

Browsing Information

Data collected automatically through cookies and similar technologies, such as your IP address, browser type, device type, pages visited and time spent on our sites.

How We Use Your Information

Providing and Improving Services

To process your consultation requests, respond to your inquiries, schedule appointments, and improve our websites and services.

Processing and Confirming Orders

To review and confirm order requests submitted through our shop, contact you to verify availability, delivery cost and timeline, arrange delivery and installation, verify payment receipts, and provide after-sales support. An order request submitted through our shop is a request, not a completed sale; we contact you before any payment is arranged.

Analytics and Improvement

To analyze how visitors use our websites and improve their functionality, design and content.

Calls, Texts and Emails

When you submit a consultation request or an order request, you consent to receive calls, texts or emails from Custom Closet Florida regarding your inquiry or order, which may be sent using automated technology. Consent to receive these messages is not a condition of purchase, and standard message and data rates may apply.

We will also send you transactional emails related to your order — such as confirmation that your request was received, and updates on its status. These are necessary to provide the service and are sent whether or not you subscribe to marketing.

Separately, and only with your consent, we may send occasional promotional information about our products and services. You can withdraw that consent at any time using the unsubscribe link in any marketing email, or by contacting us directly. Withdrawing marketing consent does not stop transactional emails about an active order.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage or withdraw your cookie consent at any time using the cookie settings panel on our websites.

Our shop also uses functional cookies that are necessary for it to work — for example, to remember the items in your cart and to keep you signed in to your account. These cannot be disabled without breaking core shop features. Disabling other categories of cookies may limit some site functionality.

Disclosure of Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers — including our website hosting provider, our email delivery and CRM provider, and our analytics provider — to operate our websites, process consultation and order requests, and manage customer communications. These providers are contractually required to protect your data and may only use it to provide services to us.

Delivery and Installation

Where delivery or installation of your order requires it, we share the minimum information necessary — typically your name, address and phone number — with the personnel scheduled to carry it out.

Legal Requirements

We may disclose your information if required to do so by law, or to protect our legal rights, property or safety.

How Long We Keep Your Information

We keep your personal information only as long as we need it for the purposes described in this policy.

• Order records are retained for as long as required to support warranty claims, resolve disputes and comply with tax and accounting obligations.
• Consultation and contact requests that do not result in a project are retained for a reasonable period for follow-up, and then deleted.
• Marketing contacts are retained until you unsubscribe or ask us to delete your information.
• Account information is retained until you ask us to close your account.

You can request deletion of your information at any time using the contact details below, subject to any records we are legally required to keep.

Information Security

We implement reasonable administrative and technical measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. Both of our websites use encrypted connections (SSL/TLS), and because we do not process payments online, no card or bank account data is ever stored on our systems.

However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you believe your account or information has been compromised, contact us immediately.

Your Rights and Choices

You have the right to access, correct, or request deletion of the personal information we hold about you, and to opt out of marketing communications at any time.

Depending on where you live, you may have additional rights under applicable privacy laws. If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt out of its sale — we do not sell personal information. We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, contact us using the information below. We may need to verify your identity before responding.

Children's Privacy

Our websites and services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will delete it.

Links to Third-Party Websites

Our websites may contain links to other websites that are not under our control, including financing partners, mapping services and messaging platforms such as WhatsApp. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. If changes are significant, we will notify you by email or through a notice on our websites.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us: